Data protection


The protection of your personal data is a high priority for ROCKETHOME Climate Solutions GmbH. Therefore, we would like to inform you about which personal data we collect during your visit to our websites (, how this data is used and what options you have in this regard. We do not collect any personal data via our websites without your consent. You alone decide whether or not you wish to disclose this data to us, for example when visiting the website, registering, purchasing, making a support enquiry or similar.

Our privacy policy is intended to provide you with answers to the most important questions.

1. what data is collected and how is it used?

1.1 Websites (

The use of our websites is generally possible without providing personal data.

1.1.1 Personal data

In the context of a registration, contact request (by e-mail or via contact form), offer request or similar, you can voluntarily provide us with your personal data. We generally use your personal data to answer your enquiry, process your order or provide you with access to special information or offers.

1.1.2 Non-personal data

When you access our websites, information is automatically collected in a log file that is not assigned to a specific person, e.g., the name of the user.

- shortened IP of the user
- if used, a login name
- time of access
- URL accessed
- the status of the delivery
- the size of the delivery
- the user agent used by the user

We use this information to determine the attractiveness of our websites and to improve their content. We store IP addresses for a maximum period of 52 weeks. The storage is done for data security reasons to ensure the stability and operational security of our system. (The legal basis is Article 6(1)(f) of the DS-GVO).

The statistical evaluation of anonymised data records remains reserved.

2. where is my data processed?

Your data will be processed in Germany. To the extent permitted by law, data processing also takes place in other European and non-European countries.

3. how secure is my data?

To protect your data from unauthorised access and misuse, we have taken extensive technical and operational security precautions in accordance with German and European law.

4. will my data be passed on to third parties?

In principle, it is possible to use our websites without entering personal data. In some cases it may be necessary to pass on the data to third party companies.

Under certain conditions, your data will be passed on to the following third parties exclusively within the framework of the data protection regulations:

Service Providers: We engage service providers to perform certain activities on our behalf, such as performing purchase processing, hosting and securing our apps, shipping products, processing credit card payments, sending emails, sending text messages, managing support requests, providing advertising, analysing the use of our websites and apps, tracking the effectiveness of our marketing campaigns and allowing users to connect with their social networks. We may share information about you with these service providers to the extent necessary for the sole purpose of performing these services on our behalf and as permitted by law.

In certain cases, we are legally obliged to transmit data to a requesting government agency. Beyond this, we do not pass on any data to third parties unless you have expressly consented.

5. will my usage behaviour be evaluated, e.g. to improve ROCKETHOME products?

Within the framework of the legal regulations, we create usage profiles under a pseudonym. We can evaluate these for advertising and market research, in particular to improve our products. It is not possible to draw any direct conclusions about you. The profile data is not linked with any further information about you. In the following, we inform you about the procedures used on our websites and how you can object at any time.

How long will my data be stored?

We will retain your personal data for the period necessary to fulfil the purposes set out in this Privacy Policy for which the personal data was collected, unless longer retention is required or permitted by law.

What rights do I have in relation to the handling of my data?

- Information
- Deletion
- Correction
- Objection

Who is my contact person if I have questions about data protection at ROCKETHOME?

If you have any questions or comments, you can reach us by e-mail at

9. person in charge

Rockethome Climate Solutions GmbH

Represented by:
Carina Diviccaro, Managing Director
Kathrin Rust, Managing Director

Rockethome Climate Solutions GmbH
Kartäuserwall 28e
50678 Köln
Phone: +49 (221) / 88 89 55 - 30